Dear Clients,

 

With the ongoing concern about the spread of Corona virus,
we would like to inform you about the following measures below.

 

 

■ Prevention Criteria from The Virus Infection
Housekeepers are obligated to inform the company immediately under the following circumstances.

 

(1) Housekeepers themselves or their share mates are confirmed infected.
(2)?Housekeepers themselves?or their share mates?are diagnosed with an?infection or are in contact with *1 (see below)
or with those who are infected over the past 14 days.
(3)?Housekeepers are confirmed to have entered and departed from Hubei or Zhejiang province
or are diagnosed with any symptoms after the contact with those from the provinces.
(4) Other than the above, housekeepers with any suspicious symptoms.

 

 

Furthermore, we have been taking immediate action in the wearing of respiratory masks,
hand washing and gargling.

 

 

■ Request to Our Clients
Your cooperation under the following circumstances will be highly appreciated.

 

・Please put considerable effort in hand washing and gargling.
・If you have travelled to and from Hubei or Zhejiang province with existing symptoms,
please inform public health institute immediately.
・Regardless of whether you have the Corona virus infection or not,
if you feel sick, please go and see the doctor immediately.
・If you or your family members are infected or suspect that you have an infection,
please refrain from using our service.

 

 

■ Exemption of Service Cancellation Fee
Your request of service cancellation will be exempted under the following circumstances.
※ A medical certificate must be shown as proof.
(1) Clients themselves or their family members are confirmed infected.
(2) Clients themselves or their family members?are diagnosed with an?infection
or are in contact with *1 (see below) or with those who are infected over the past 14 days.

 

 

Other than the Corona virus infection, cancellation of service
due to housekeeper’s illness will be carried out according to the company policy.

 

*1
Please see the following cases of those who are infected or are in contact with the infected:
・Those who have had either direct or indirect contact with those who are suspicious of infection,
such as in an airplane and a car.
・Those who were involved in nursing or daycare service with those who are suspicious of infection.
・Those who have had any possibility of contact with water or blood from those who are suspicious of infection.
・Those who have had any direct contact with the infected people within a close distance, such as handshaking.

 

 

■ Reference

 

・National Institute of Infectious Diseases:
Reporting Criteria of Novel Coronavirus 2019 infection in Japan

 

・Ministry of Health, Labour and Welfare in Japan:
Prevention Measures and Guide of Consultation

 

 

 

We really appreciate your support and cooperation.