FAQ

Housekeeping service helps you with housework and clean living areas.

We do chores and clean your rooms as well as run errands and shop. In addition, child care, receiving deliveries and pick-up and drop-off service for your children are also available. Please feel free to tell us about your requests.

To maintain our top quality in customer service, we have a full support training based on a well-managed program in the Philippines and Japan. Our Filipino housekeepers are capable of speaking English as well as Japanese so they will help you create an English-speaking environment. Our clients can customize their own cleaning plans and choose their best plan from our various service options.

Two-income earners and families will account for the majority. In particular, there has been a hike in the percentage of active business people who want to save time for themselves in the recent years.

You can consult with our concierge first and expand on your requests and house information. Please feel free to ask us questions.

Our housekeeping service is to help you maintain your living condition. However, we don’t do tasks such as overhaul of kitchen fan or other technical cleaning as a house cleaning service.

We have service mostly around Tokyo, Yokohama city, Kawasaki city and Kamakura city in Kanagawa. Please feel free to contact us to check if your location is available.

Yes, we are. We will update any new information on our website when it is confirmed.

Our service options will perfectly fit your daily needs and occasional needs. Regular Plan can be scheduled from once a week or more on a regular basis. One-time service includes Spot Plan and Prime Outlet Plan at your convenience. → Find More Information

In regular-use service, we have Regular Plan. You can fully customize the frequency, hours and types of service and a designated staff visits on scheduled time and dates on a regular basis. In one-time use service, we have Spot Plan and Prime Outlet Plan. Spot Plan can also let you customize service schedule and staff in your occasional needs. The booking is available one day before your expected service date. Prime Outlet Plan enables you to complete your application online and to use our service at one of the best prices.

Cleaning Trial is available only for those who plan to start their Regular plan. Before starting Regular Plan, a housekeeper and concierge will visit your house and you can familiarize yourself with our service during the 2-hour cleaning trial. You can consult with our concierge to customize your cleaning service. ※ You can start our Regular Plan without the cleaning trial at your convenience.

If you would like a regular-use service, you should give Cleaning Trial a try. Our housekeeper and concierge will visit your house and you can consult with the concierge in person to have a good understanding of our service. If you prefer a one-time service, we recommend you to use Prime Outlet Plan. An easy online booking system can help you schedule a housekeeper at the earliest convenience.

Pinay housekeeping service is to help you maintain your living condition and different from house cleaning such as a technical cleaning. Cleaning your house on a regular basis by a designated staff will enhance our quality of service as well as ease your daily burdens.

It usually includes cleaning the Kitchen, bathroom, washing stand and toilet. In addition, one living room, bed making for 3 beds and organizing stuff are included. But it will vary in terms of house condition, size of house and the number of rooms to be cleaned.

Yes, it is. Please contact us.

Yes, you can. Please contact us.

We recommend you to keep pets in a cage or a room while cleaning.

Yes, it is available only for Regular Plan while you are not at home. 510 yen as key deposit (tax included) is required. Please tell us how housekeepers can get your keys each time you require our service.

Housekeepers carry your keys and store in a safe. We keep keys secure under the company’s supervision.

We will provide you highly qualified housekeepers based on a well-managed training program and all staff follow our privacy and confidentiality policy.

Property damage during cleaning service will be covered by damage insurance up to 50 million Japanese yen according to the company regulations.

No tips, food and drink are needed.

No, we don’t bring the equipment on our own. We always use the equipment at your home. We will also request you to refill the equipment or purchase additional equipment for providing our service.

→Cleaning Equipment List

Yes, we collect and bring the garbage to the designated spot, but some locations may be unavailable and the housekeepers will only help you collect the garbage. We will not take away your garbage. Please contact us for further questions.

We will provide service between 9:00 and 20:00 from Monday through Saturday. ( It will vary in terms of service plans.)

Basically, we deal with individual clients but please contact us if you have any special requests.

Yes, you can. Please contact us.

Filipino housekeepers are not only skilled at cleaning, but also compassionate and dedicated to their jobs. Their approachable character makes them stand out. All Pinay housekeepers are licensed housekeepers by Filipino government and selected based on our evaluation criteria and a full support training program so they are capable of speaking Japanese and English as well as know a lot about Japanese manners.

The Philippines is known as a major country that provides skilled housekeepers as a national industry and is internationally recognized for their strong speaking skills in English. Therefore, Filipino housekeepers or domestic helpers have world-wide recognition.

We employ them as full-time workers to sustain and stabilize our service as well as ensure they can support themselves financially.

Pinay housekeepers are shortlisted on the basis of an over-1-year housekeeping experience. Subsequently, they are selected based on our own evaluation criteria and training program.

There is no major difference in cleaning skills because we have standardized our training program.

Our training program involves an average of 680 hours that consists of a 600-hour cleaning training as well as a 80-hour intensive training in Japanese manners and latest cleaning equipment.

Our housekeepers are mostly aged between 20’s and 30’s.

We can pick up your kids by only public transportations or within walking distance. (Picking up kids will be unavailable in Prime Outlet Plan.) Child-care is also available.

They mainly help you prepare dishes and cook easy recipes. Please contact us for details.

Our housekeepers can communicate with you in Japanese at a conversational level. Please tell them about your requests.

Regular Plan gives you cleaning service by a designated staff on a regular basis. It will enhance our quality of service as well as ease your daily burdens.

A fixed staff regularly cleans your house doing routine jobs so they will not bother you asking questions. They can also get accustomed to a broader range of cleaning areas accordingly and work effectively.

Cleaning Trial is available only for those who plan to start their Regular plan. Before starting Regular Plan, a housekeeper and concierge will visit your house and you can familiarize yourself with our service during the 2-hour cleaning trial. You can consult with our concierge to customize your cleaning service. ※ You can start our Regular Plan without the cleaning trial at your convenience.

Yes, you can. We will select a best housekeeper according to your requests. Please feel free to contact us for the details.

Please check the following service guideline.

・Step 1 Application
Fill out an application form and tell us about your needs.

・Step 2 Consultation
We will contact you over the phone and talk about the details of your service.

・Step 3 2-Hour Cleaning Trial
A Pinay concierge and a housekeeper will visit your house for the 2-hour cleaning trial.

・Step 4 Service Contract
Your service will start after you sign the contract form.
You can change the details of the service to suit your needs.
Please consult with us by e-mail, phone call or LINE.

We need to arrange staff in advance. Please consult us first.

If you cancel it 2 days before the reserved day by 17:00, you can reschedule it later. Please contact us for the details.

Payment by credit card is available.

We will provide the service on Saturdays and holidays as well as weekdays except Sundays.

There is no difference in our quality of service in Prime Outlet Plan.

No, you can not request to specify a housekeeper in Prime Outlet Plan. Please consider using Regular Plan.

As many time as you want. Please book it online each time.

We will provide only 3 hours of cleaning service in the available schedule online.

For the service options, click More Information. Please tell a housekeeper about your requests on the spot.

The hourly price will change depending on the availability of the date and time of the housekeeper’s schedule.

This is because we utilize vacant times in our housekeeper’s schedule and offer you a limited period of time.

The service cancellation, requests of rescheduling or extension of service hours will be unavailable and your service fee will not be deducted according to The Terms of Service. ※ Please be informed that Prime Outlet Plan may be cancelled due to our operational purpose or insufficient vacant times in housekeeper’s schedule. In that case, we will inform you and your service fee will be fully refunded.

We always use the equipment at your house. We will also request you to refill the equipment or purchase additional equipment for using our service.

→Cleaning Equipment List

If any hazardous activities or unhygienic circumstance is found, our service will be unavailable. Please be informed that we may cancel providing our service in these circumstances and your service fee will not be deducted according to The Terms of Service.

On the service day, please stay at home and give instructions to the housekeeper. If you are not home when our housekeeper arrives, they will not wait longer than 15 minutes and the service will automatically be cancelled.

Yes, you can. Please contact us. 

No, we can’t. In Prime Outlet Plan, you will have to stay at home and give our housekeepers instructions. Please consider using Regular Plan.